Please read the following operating instructions to make best use of the app. You can also contact us if you have any queries.
→ If you are experiencing difficulty in establishing connection to the internet over the mobile network, just press the Force Connect button on the dashboard to try forcing the connection for once.
→ If you are facing automatic disconnection problem then activate the Active Reconnect module. It will automatically detect connection drops and actively reconnect the connection, using force connect if required.
→ If your carrier disconnects you from the network following a particular period of inactivity, activate the Active Keep Alive module. You can adjust the ping interval from the Active Keep Alive settings to be just lower than your network’s inactivity timeout period.
→ If you are facing any other problem with you connection, like no data being transmitted even when connected, you can just activate the Active Keep Alive with default settings. Its pinging action is known to work wonders and solve or reduce the intensity of many congestion related network issues. It can also detect and reset frozen connections.
☆ Please don’t use Google play’s feedback system for support. In case of issues or for any question or suggestion please contact us directly via e-mail.
IMPORTANT INFORMATION:
→ When Active Reconnect is enabled, you cannot turn off the mobile data connection directly from your device.
To disconnect, press the data setting ON OFF button on the app’s dashboard or deactivate Active Reconnect before turning off mobile data from android settings.
Extensive in-app help is available.
