Ping Failed

“Ping failed” means that the app cannot reach the internet. Are ALL you pings failing? If no, it’s ok and you don’t need to do anything. If yes, something might be blocking the connection. Are you behind a firewall or proxy server? Make sure that you have full unrestricted internet access. If the problem persists, it might be possible that ICMP traffic is being blocked on your network for some reason. In this case you must switch to HTTP ping from settings. This setting is available under advanced settings in Active Keep Alive settings.

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Supersonic Software